Question 1

What payment methods are supported?

Accepted Answer

We accept major credit and debit cards, local bank transfers, DOKU payments, and popular e-wallets (e.g., GoPay, OVO, ShopeePay).

Question 2

What is the cancellation policy?

Accepted Answer

Cancellations, changes, and refunds follow each partner's policy shown during booking. Currently, all bookings are non-refundable, and changes or cancellations may not be possible after confirmation. Guestlist can assist with requests, but final decisions and fees are determined by the partner.

Question 3

How does customer support work?

Accepted Answer

If you encounter issues with booking, payment, or confirmation, our team is ready to help. You can contact us anytime at info@guestlist.id or WhatsApp at +62 851-2358-0656. We will respond promptly to ensure your issue is resolved.

Question 4

How do digital tickets work?

Accepted Answer

Once your booking is confirmed, you will receive a digital ticket or QR code via email and in your account. Simply show the QR code to the venue or provider. No printing needed.

Question 5

How do affiliate codes work?

Accepted Answer

You can enter an affiliate code at checkout to get discounts or special offers on bookings. Each code is shared by verified Guestlist affiliates and will be applied automatically when the booking is confirmed.

Question 6

Do I need to print my booking confirmation?

Accepted Answer

No, the QR code confirmation in the app or email is sufficient. Simply show it at the venue or to the service provider.

Question 7

Are prices per person or per package?

Accepted Answer

Unless stated otherwise, prices are per person (pax). Packages that include group access (e.g., 4-pax daybed) will be explained in the inclusion details.

Question 8

Do I need to register an account before booking?

Accepted Answer

You can browse without an account, but creating an account ensures faster checkout, saved preferences, and easy access to booking history and digital tickets.

Question 9

How do I know my booking is confirmed?

Accepted Answer

You will see a "Confirmed" badge in the booking details and receive a confirmation via email and push notification.