Question 1

What payment methods are supported?

Accepted Answer

We accept major credit and debit cards, local bank transfers, DOKU payments, and popular e-wallets (e.g., GoPay, OVO, ShopeePay).

Question 2

What is the cancellation policy?

Accepted Answer

Cancellations, changes, and refunds follow each partner's policy shown during booking. Currently, all bookings are non-refundable, and changes or cancellations may not be possible after confirmation. Guestlist can assist with requests, but final decisions and fees are determined by the partner.

Question 3

How does customer support work?

Accepted Answer

If you encounter issues with booking, payment, or confirmation, our team is ready to help. You can contact us anytime at info@guestlist.id or WhatsApp at +62 851-2358-0656. We will respond promptly to ensure your issue is resolved.

Question 4

How do digital tickets work?

Accepted Answer

Once your booking is confirmed, you will receive a digital ticket or QR code via email and in your account. Simply show the QR code to the venue or provider. No printing needed.

Question 5

Are prices per person or per package?

Accepted Answer

Unless stated otherwise, prices are per person (pax). Packages that include group access will be explained in the inclusion details.

Question 6

How do I know my booking is confirmed?

Accepted Answer

You will see a "Confirmed" badge in the booking details and receive a confirmation via email and push notification.