Question 1

What payment methods are supported?

Accepted Answer

We accept major credit and debit cards, local bank transfers, DOKU payment, and popular e-wallets (e.g., GoPay, OVO, ShopeePay).

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations, changes, and refunds follow each partner's policy, shown during booking. For now, all bookings are non-refundable, and changes or cancellations might not be possible after confirmation. Guestlist can assist with requests, but the final decision and any fees are determined by the partner.

Question 3

How does support work?

Accepted Answer

If you're having trouble with your booking, payment, or confirmation, our team is here to help. You can reach us anytime at info@guestlist.id or contact us directly via WhatsApp at +62 851-2358-0656. We'll do our best to respond quickly and make sure your issue is resolved smoothly.

Question 4

How do digital tickets work?

Accepted Answer

Once your booking is confirmed, you'll receive a digital ticket or QR code via email and in your account. Simply show the QR code to the venue or provider. No printing required.

Question 5

How do affiliate code work?

Accepted Answer

You can enter an affiliate code at checkout to get a discount or special offer on your booking. Each code is shared by a verified Guestlist affiliate and applies automatically when the booking is confirmed.

Question 6

Do I need to print my booking confirmation?

Accepted Answer

No, a QR code confirmation in your app or email is sufficient. Simply show it at the venue or to the service provider.

Question 7

Is pricing shown per person or per package?

Accepted Answer

Unless otherwise stated, prices are per person (pax). Packages that include group access (e.g., 4 pax daybeds) will specify that in the inclusion details.

Question 8

Do I need to register an account before booking?

Accepted Answer

You can browse freely, but creating an account ensures faster checkout, saved preferences, and easy access to your booking history and digital tickets.

Question 9

How do I know if my booking is confirmed?

Accepted Answer

You'll see a "Confirmed" badge in your booking details and receive both email and push notification confirmation.

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